For more information, contact our Pediatric COVID-19 Hotline:

COVID-19 Update for Clinicians

Last updated: February 23, 2021

Connecticut Children’s is working closely with the Connecticut Department of Public Health and the Centers for Disease Control and Prevention (CDC). We’re taking extraordinary precautions at our medical center and outpatient clinics to prevent the spread of COVID-19, and we know that you are too. By coordinating our response, we can protect our communities, resources and each other. Get answers to frequently asked questions >

Keeping Patients and Families Safe and Sound

Connecticut Children’s is dedicated to keeping our patients, families and team members safe during appointments, procedures and surgeries. Learn about our enhanced safety program, Safe and Sound.

“Ask the Experts” Webinar Series

Our “Ask the Experts” webinar series features the latest insights on COVID-19 from our pediatric experts. Register for emails to learn about upcoming webinars. Want to catch up on previous Ask the Experts topics? Tune in to the Grand Rounds podcast.   

Ask the Experts is the only ACCME COVID-19 series offered by a children’s hospital, and it suffices as an infectious disease state-mandated CSMS requirement.

Virtual Visits Available

Connecticut Children’s specialty clinics are scheduling new and follow-up appointments for non-urgent clinic appointments through Video Visits. Please call OneCall (1.833.733.7669) to speak to our specialists or follow our usual referral process.

Our Video Visits occur through the MyChart portal, and all patients will be asked to register. Our registration staff is available to help your patients register through MyChart. Patients can download the Connecticut Children’s Mobile App to access MyChart Video Visits on their mobile phone. Learn more about our Video Visits >

Clinical Pathways

Connecticut Children’s has developed structured, evidence-based, multidisciplinary plans that detail steps in the care of patients with COVID-19. Access the clinical pathways >

Connecticut Children’s Visitor Restrictions

Visitor restrictions are now in effect at all Connecticut Children’s locations. Learn more about our visitor restrictions >

Resources for Clinicians and Families

Find helpful links and downloadable resources for yourself and your patients below. 

Provider eNews

Connecticut Children’s releases frequent COVID-19 updates via email.

Latest edition: COVID-19 Clinician Update: February 23, 2021

View archive >

Register for emails to receive these updates in your inbox.

Frequently Asked Questions

With the rare exception of MIS-C, kids appear far less likely than adults to become seriously ill from COVID-19. Most reported infections in children resulted in minor respiratory infections and flu-like symptoms. Vomiting and diarrhea have also been reported.

Some research shows that kids who are under the age of 12 are less likely to spread the virus to other people than older kids and adults. Teenagers seem to be very strong COVID-19 spreaders.

No; care is supportive.

We recommend you have Purell, gloves, masks, eye shields or goggles (not eyeglasses), and gowns.

View our latest PPE guidelines

We want to ensure you are getting the most up-to-date information regarding COVID-19 and how it may impact care for your pediatric patients.

We will send weekly email updates, including patient- and provider-specific information. Note: If you are not currently receiving emails and wish to, please register for email updates.

We host a weekly CME webinar, “Ask the Expert,” with our Infectious Disease providers on Fridays from 8-9 am.

The series is on hiatus for the month of August and will reconvene in September

Stay up-to-date on the CDCs guidance on evaluating and reporting Persons Under Investigation (PUI) and visit for other helpful articles, including

The American Association of Pediatrics also provides critical updates on COVID-19 specific to pediatric patients, including clinical guidance, discussion boards and advocacy resources

You may see a significant increase in patients with low-acuity respiratory symptoms or fevers. To help limit the spread of COVID-19, consider taking the following steps.

  • Minimize in-person patient visits through phone and/or video consultations, if possible.
  • Request that children who are symptomatic remain in cars until a room is ready, or evaluate them in the car.
  • Separate the flow of febrile or respiratory patients inside your clinic, so that they check in and are seen in spaces designated for COVID-19-like symptoms.

We know that parents and families may have many questions regarding the coronavirus. To ensure there is a trusted one-stop resource, we have launched the Connecticut Children’s Pediatric COVID-19 Hotline: 833.226.2362

If patients have general inquiries about coronavirus, you can refer them to FAQs at

When a patient requires additional information, please direct them to the following public health authorities:

  • For the latest information about Connecticut, call 211, text CTCOVID to 898211, or visit
  • For the latest news and advice from public health experts at the Centers for Disease Control and Prevention (CDC), visit

For general information, you can direct them Connecticut Children’s Back to School Kit. It includes back-to-school FAQs by Connecticut Children’s physician-in-chief.

For additional information, direct them to their child’s school and to

Our Emergency Department is open and safe for your patients, including for non-emergent medical conditions, from asthma to diabetes to digestive issues.

Refer to our clinical pathways for the latest information.

Direct non-emergent respiratory patients to self-quarantine at home.

Connecticut Children’s is seeing patients in person and via Video Visit. All patients and visitors coming for an in person visit will be screened for temperature and travel history at the door.  

Visit our COVID-19 visitor information page for the latest information >

If your patient needs an urgent appointment or an earlier appointment, please call the OneCall Physician Access Line (833.733.7669) to complete a PCP Consult with the subspecialist. Note: Please do not share the OneCall Physician Access Line with patients.

Connecticut Children’s is currently testing the following for COVID-19:

  • Admitted patients who meet current CDC criteria involving respiratory symptoms or fever of unclear etiology
  • Patients undergoing a procedure or who are immunocompromised and receiving treatment at Connecticut Children’s

Connecticut Children’s guidelines for testing will be updated as the situation changes.

Connecticut Children’s will notify PCPs of their patients’ positive test results within 24 hours of availability. We are also sharing test results with families, and advising them to call their child’s PCP with any follow-up questions after a negative result.

Yes. Connecticut Children’s now offers Video Visits in more than 30 specialties. Learn more about our Virtual Health services >

The clinical staff and providers at Connecticut Children’s are trained on the identification, isolation and treatment of COVID-19 and other infectious diseases. At this point in time:

  • If an inpatient does not have cold or flu-like symptoms, they will continue to receive care without change.
  • If the primary caregiver has symptoms of fever or cough, they should not visit, and we are asking any rooming-in parent with symptoms to make alternate rooming accommodations.
  • To protect our patients, families and staff from a possible exposure to COVID-19, we currently allow only two parents/legal guardians/designated adults on inpatient floors. Only one parent/legal guardian/designated adult is permitted to stay overnight. No children are allowed on inpatient floors. Check current visitor restrictions >
  • We are limiting exposure from the community through additional measures, such as no longer allowing food delivery to inpatient floors, suspending our volunteer program, and canceling outside entertainment until the situation has resolved.

The situation with COVID-19 is evolving rapidly and procedures for patient care will necessarily change to best protect patients, their families and staff.

We are taking special precautionary measures to prevent the spread of COVID-19, including limiting visitors and large staff gatherings, canceling events and non-essential meetings or converting them to virtual meetings, encouraging remote working when appropriate, and disallowing airline travel for business.

All employees traveling to hotspots identified by the state’s travel advisory are asked to self-quarantine upon return, and when that is not possible, to submit a negative test before returning to work.

We will continue to reassess and adjust these policies and procedures to proactively combat the spread of illness.

Continue to visit this page for updated clinical information and algorithms.

If your patients have questions or are concerned about COVID-19, please refer them to the following resources.

Contact Us

COVID-19 Hotline 833.226.2362

OneCall Provider Line (providers only)
860-837-9890 OR  833-733-7669

Referral Questions (providers only)

Emergency Department/Neonatal and Pediatric Transport (providers only)

Connecticut Children’s Medical Center


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